Animal Nanny Pet Ranch

Frequently Asked Questions

Phone: 970-241-1277 | Email: animalnannygj@gmail.com

  1. What are your drop off and pick up times?
  2. Why are there specific drop off and pick up times?
  3. Can I see the facility...?
  4. What is your cancellation policy...?
  5. At what age can my dog start attending..?
  6. Does my dog need to be spayed/neutered...?
  7. What vaccinations are required for my dog?
  8. Do you allow any dog..?
  9. Is there a risk that my dog could get hurt...?
  10. Is there a risk that my dog could get sick...?
  11. My dog takes medication, can you give it to them?
  12. I have an older dog, is there an area for them...?
  13. How are dogs separated into their groups...?
  14. I usually feed my dog lunch, can you feed them...?
  15. Are dogs able to take naps together?
  16. What do I need to bring...?
  17. What if my pet gets sick or requires medical attention...?
  18. Does someone stay with the dogs overnight?
  19. You advertise kennel-free, what exactly does that mean?
  20. Can my dogs sleep and play together?
  21. Can I add grooming...?
  22. Are dogs in the indoor play yard during the day?
  23. I work from home or am retired, why should I bring my dog...?
  24. I have a senior dog who spends most of their day at home, why should I bring them?
  25. What extra activites or training do you offer?

1. What are your drop off and pick up times?
New customers need to arrive BY 8:30 AM or 4:30 PM for check in M-F
8:30 AM or 5:00 PM on weekends

Daycare
Monday-Friday drop off: 7:00-9:00 AM.
Monday-Friday pick up: (Half day) 12:30-1:00 PM (Full day) 3:00-6:00 PM.
Weekend drop off: 8:00-9:00 AM.
Weekend pick up: 5:00-6:00 PM.
Weekend half days upon request: Drop Off 8:00-9:00 AM/Pick Up 11:00-11:15 AM

Boarding
Monday-Friday drop off: 7:00-9:00 AM or 3:00-4:00 PM.
Monday-Friday pick up: (Half day) 12:30-1:00 PM (Full day) 3:00-6:00PM.
Weekend drop off: 8:00-9:00 AM or 5:00-5:15 PM.
Weekend pick up: 8:00-9:00 AM or 5:00-6:00 PM.

*Our Holiday ours are the same as our weekend hours. *Closed Christmas and Thanksgiving to customers.Back to top

2. Why are there specific drop off and pick up times?
The dogs are always on guard and can smell and even hear customers during drop off and pick up times. When the drop offs and pick ups stop, it allows the dogs time to properly meet all of their friends and instill a pecking order. We have found that by only allowing certain times, it keeps the dogs happier and less stressed when there isn't that constant excitement of new friends throughout the day.

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3. Can I see the facility before deciding if I want my dog to attend?
Absolutely! We offer scheduled tours Monday through Friday at 5:45 PM. We will schedule tours on the weekend upon request. We can only fit in 2 per night so please call ahead. We also like to get your information and your dog's information so we know what to discuss primarily during our tour, although we go over everything. Tours are scheduled at this time specifically because our facility is set up like a resort. All of the yards are in use until doggy dinner time and most of our daycare dogs have departed. This allows for a proper tour without distractions. We also ask that you do not bring your dog to the tour. The tour is specifically for you to see where they will be playing and sleeping. If you have any questions about this process, please call or email us. Back to top

4. What is your cancellation policy for daycare or boarding?
We require a 24-hour notice for any cancellations or reservations including daycare, boarding, and grooming. Owners that do not show on their scheduled day or cancel with less than 24-hour notice will be charged the scheduled rate, per dog, or charged at least one 24-hour period. A 2-day deposit is required during popular holidays (Memorial, 4th of July, Labor Day, Spring Break, Thanksgiving, Christmas, New Years). A refund will only apply if we are able to fill your spot. Back to top

5. At what age can my dog start attending daycare?
We can take puppies as young as 3 months old. They must have their second set of Distemper as well as Bordetella. Some vets won't give the Rabies vaccine until puppies are older, we understand that and will accept puppies who haven't gotten their Rabies vaccine yet. Back to top

6. Does my dog need to be spayed/neutered and why?
Females need to be spayed between 6-8 months old. We can be more lenient on males until they start showing dominant behaviors, mounting, ect. this is typically around 10 months. Unaltered dogs change the dynamic of the group. When the time comes, owners can take their dog out of daycare until they've been altered, and then resume daycare again. Back to top

7. What vaccinations are required for my dog?
We require Bordetella, Distemper, and Rabies to be up to date and proof of vaccines supplied before their daycare/boarding stay. We also highly recommend the Canine Influenza vaccine although it is not required. Back to top

8. Do you allow any dog at daycare?
No, we do not accept dogs who are aggressive towards any other dog, towards people, dogs who can climb a 6' fence, or eats rocks. Back to top

9. Is my dog at risk to getting hurt while at daycare?
While we don't allow aggressive dogs, dogs do play with their mouths and paws. Scratches and nicks will happen during regular play. Just like how kids can get hurt on the playground or at school while playing, the same can happen for dogs. You will be notified if your dog was in a altercation, whether they were injured or not. If you find small puncture wounds or scratches when you get your dog home, you can call us to discuss anything that may have happened, but more times than none, small wounds are from overzealous play. We cannot eliminate the risk of a scuffle breaking out or a dog getting hurt. However, we minimize it by having trained staff members who watch for signs that could mean something is about to happen or a dog is uncomfortable. It is up to you to weigh the risks and choose to have your dog attend.Back to top

10. Is there a risk that my dog could get sick while attending?
We require all dogs to be up to date on their vaccines before attending, however, certain ailments can only be controlled so much. Kennel/Canine Cough, the common name given to infectious canine tracheobronchitis, is a highly contagious respiratory disease among dogs. The most common microorganisms that contribute to kennel cough is Bordetella bronchiseptica bacteria, canine adenovirus, parainfluenza virus, and mycoplasma. The bordetella vaccine only hinders the kennel cough virus, much like how the flu vaccine only hinders humans from contracting the flu, but you can still get the flu. There are many different strains and the basic Bordetella vaccine covers the main strains. Any time your dog is around another dog or where dogs congregate, there is a chance your dog can get kennel cough, even if both the dogs are vaccinated. It is passed through the air, sharing toys, and water, neighborhood dogs can even share the virus. Symptoms typically show up 3-4 days after exposure. Dogs who show symptoms or are diagnosed with kennel cough should be isolated and treated until no longer contagious. A dog contracting kennel cough does not reflect on the facility or establishment they were attending. Rather, let the staff of the facility know your dog has the symptoms so they can take the steps to make sure it doesn't spread further. Conjunctivitis (pink eye), while uncommon, does occur, and can be passed around from dog to dog through social interaction. Much like your child getting a cold from another child at school. Back to top

11. My dog takes medication, can you give it to them?
Yes! Prescription medication must come in the original pill bottle supplied by your vet so we know when and how much to administer. We charge $1 per administration. We also do insulin injections and charge $2 per injection. Insulin syringes must be pre-measured before dropping it off. Extra fee’s apply for any bandaging, changing of wraps as well. We keep individual medication logs for dogs who require medicine per Colorado state law. We use these same logs to keep track if a dog is not eating or is sick during their stay. Back to top

12. I have an older dog, is there an area for them where they will not be bothered and have places to lie down?
Yes, we have a group just for Seniors. They have a cozy, quiet place with us up front where they have access to nice orthopedic beds and a yard to sunbathe. Back to top

13. How are dogs separated into their groups and are they always supervised?
Dogs are always supervised by a caregiver with a ratio of 1 staff to every 15 dogs. We have three groups separated by age, size, and energy level. We have our senior dogs, our medium energy group, and our high energy group. We aim to make sure dogs are not overwhelmed and will place your dog where we see fit. We do move dogs into different groups depending on how they are doing that day if need be. We listen to the dogs and do what's best for them individually and as a whole. Back to top

14. I usually feed my dog lunch, can you feed them while they're at daycare?
Yes! We do charge $2 to feed lunch. Bring their food in a zip lock baggie or sealed container with their name clearly printed on it and let the office staff know at drop off you would like your dog to eat lunch! We will place it in one of our stainless-steel bowls in their crate during nap time. Back to top

15. Are dogs able to take naps, uninterrupted?
Yes! We have a 2-hour scheduled nap time every day for the dogs. We very much believe that uninterrupted rest is important for them, especially the active ones. While we do have cots and rugs that they can lie down on whenever they like, if there is constant activity going on around them, it can be hard to sleep. The nap times are crucial in keeping dogs from getting sore and grumpy and gives them that down time that they're used to when lounging around at home. Depending on when you drop your dog off in the morning, they can play anywhere from 4-6 hours. That's a lot of time to play and get tuckered out. By the time nap time rolls around, they are all ready for sleep and the MilkBone they get when they go to bed!Back to top

16. What do I need to bring while they board?
The absolute minimum you need to bring is their food, enough for their stay, in an airtight container (Tupperware, etc.) with their name, how much they eat, and when they eat. We do have community food if they run out or if you forget it at home. We charge $1 per cup used of the community food. We do recommend to bring more food if your dog is an active dog for all the extra play and calories burned!

You can also bring a bed big enough to fit in a crate their size, a favorite blanket, 2-3 toys, even a shirt you wore the day before will make them feel more comfortable. You can bring their favorite treats if you wish, but please no rawhide bones as they are a choking hazard and need constant supervision, therefore these are not allowed. Snack time is 1:00 Pm and 9:00 PM where we will give your dog a Milk Bone Biscuit, this is also included in the day care and boarding! Back to top

17. What if my pet gets sick or requires medical attention during their stay?
In the event your pet gets sick during their stay and requires medical attention we will make every attempt to contact you, those on your contact list, and your emergency contact. If we feel your pet needs medical attention, we will transport them to our emergency vet, Amigo Animal Clinic. You will be responsible for all vet bills and transportation fees. If we believe the situation is urgent and it is after regular office hours, we will bring your pet to the closest emergency vet clinic. Back to top

18. Does someone stay with the dogs overnight?
No. We do have a 24-hour surveillance system that records 24 hours a day for safety, as well as an alarm system that is also a smoke, and fire detector and burglar alarm . Studies show that dogs sleep better when humans aren't present, and we have seen it show at our facility. However, we do a 9 PM wellness check and potty break every night, no matter the weather, number of dogs, or holiday. And they get a MilkBone when put back to bed! We do have a family member that lives in the small house at the front of the property.Back to top

19. You advertise kennel-free, what exactly does that mean?
We are different from a kenneling facility who keeps dogs separated in their own individual rooms and taken outside for bathroom breaks throughout the day, or have access to their own small space outside of their rooms. A kennel free facility, like ours, prides the fact that dogs are kept in a group environment, able to play outside all day. Dogs have their own quiet place to eat and sleep in. Other than that, they are outside playing with their friends until they get picked up! Back to top

20. Can my dogs sleep and play together?
We do have ways that allow dogs to sleep together if they want to! As for playing together in the same group, it depends. We will keep dogs of the same family together unless we feel they will work better in a different group, like if there is a size or energy level difference. We have to make sure the dogs are comfortable as a whole and individually. Back to top

21. Can I add grooming while my dog attends daycare or during their boarding stay?
Of course! You can let us know at drop off, call, or email us during their daycare or boarding stay to let us know if you want to add on a bath, nail trim, or ear cleaning before you pick them up. All boarding stays that last 7 days or more get a Free Welcome Home Bath automatically! Back to top All full grooms need to be scheduled ahead of time.

22. Are dogs in the indoor play yard during the day?
We like dogs to spend as much time outside as possible. The indoor play yard is used when weather permits. It is heated during the cold winters and cooled during the hot summers with two air conditioners and misters. We do more frequent rotations as needed if we need to use the indoor to make sure everyone including staff stay warm or cool enough.Back to top

23. I work from home or am retired, why should I bring my dog to daycare?
Daycare is a great way to socialize and exercise dogs. Both are essential in keeping a happy, healthy dog. We recommend daycare once a week or play days for all dogs. Most people find their dogs are easier to handle the night of and the day or two after their dog has attended daycare after their energy has been expended. Meeting NEW dogs is the key to having a well socialized dog. Plus, dogs need social interaction with other canines to be a dog and do dog stuff! Back to top

24. I have a senior dog who spends most their day at home, why should I bring them?
Dog daycare is necessary for senior dogs as much as it is puppies! They get to interact with their friends and might even find one to play with. Keeping seinors mobile is good for stiff joints and arthritis as it keeps them limber. Some dogs tend to become less tolerant of other dogs if their social skills aren't practiced. Just because your dog is getting older, doesn't mean they need to stay home more. You might see that they might become depressed and lethargic if they stop getting out as much, especially if they have been fairly active socially. We do have a space for seniors to lie around if they need to because of arthritis or sore muscles, but a majority of our seniors are in their groups walking around, interacting with the other dogs and taking part of our hourly switches. We have seen many seniors find a spring in their step when they interact with younger dogs and staying mobile keeps them from getting stiff. Back to top

25. What extra activities or training do you offer?
We have our awesome Adventure Hikes that dogs can go on after you sign a permission slip. We can walk them on or off leash depending on what you are comfortable with. These are 40-minute hikes that dogs go on where they get to be a part of an actual pack setting. We are not walking slow with these guys, even running or jogging at times if we can tell they need it. They know we are the pack leader and follow us only to stop and sniff something and then run to catch back up. We also offer training so your dog can learn how to be off leash! Back to top